Field Service Management

Field Service Management

Let’s assume

You have a servicing business where you provide installation, repair, maintenance and/or commissioning of products and commodities to your customers or on behalf of your clients.

You have many people in the servicing team and it gets difficult to manage

  • Customer bookings from the website/phone
  • Customer complaints on time
  • Allocate work with live location
  • Get the job sheet accurately filled
  • Not effective to coordinate over WhatsApp
  • Deliver a great customer experience

How does FeetPort transform Field Service Management

Imagine having minute-to-minute updates on

  • who has completed the job and in how much time
  • where the job was completed
  • why the complaint was made
  • what parts were replaced/installed
  • who is idle right now
  • who got a 5 star rating

All coming from a single screen in your office. It’s only a few of the features which make FeetPort a unique proposition for your servicing business. With the real-time task sync & location tracking for all your teams you can be updated with each and every customer interaction and deliver the best service to your customers.

Field Service Management features in FeetPort

  • Online Scheduling
  • Technician App on Smartphone
  • Digital Job Sheet
  • Geotagging of Customer Location
  • Web App for Administrators
  • Service App for Android & iPhones
  • Send SMS/Email alerts to Customers
  • Customer Service History
  • GPS Mobile Tracking for Technicians

What are the benefits?

  • Peace of mind!
  • Reliable software for your team
  • Real-time updates to all the participants
  • Minimize complexity
  • Boost your business efficiency
  • Zero paper use
  • Simple & easy reporting
  • Dashboards visible at a glance